Refund Policy

SuperCard · Effective and last updated August 11, 2026

SuperDigital Co., Ltd. (超數雲端科技股份有限公司) (hereinafter "the Company") is the provider of the SuperCard service. To protect the rights of our members and to comply with the relevant consumer protection laws of the Republic of China (Taiwan), the Company has established this Refund Policy. By using the SuperCard service, you acknowledge that you have read, understood, and agree to the contents of this Policy. This Policy forms part of the SuperCard Member Terms of Service; any matters not covered herein shall be governed by the Member Terms of Service.

I. Scope of Application

This Policy applies to all paid subscription plans offered by SuperCard, including but not limited to the "Individual Plan" and "Business Plan," billed either monthly or annually. The Basic (free) plan does not involve payment and is therefore not subject to this Refund Policy.

II. Principles Governing Refunds for Digital Services

SuperCard is an online digital service. Service features (such as AI business card recognition, AI smart conversation, and contact management) become available for use immediately upon completion of payment. Under the "Guidelines on Reasonable Exceptions to the Right of Withdrawal for Distance Transactions" (通訊交易解除權合理例外情事適用準則), digital content not provided via a tangible medium, or online services that are completed upon delivery, are not subject to the seven-day cooling-off withdrawal right once you have consented to activation of the service during the cooling-off period.

Accordingly, as a general rule:

Once a subscription plan has been activated and usage records exist, refunds will not be granted.
If you apply to cancel after payment but before actually using the service, the Company will, at its discretion and on a case-by-case basis, consider refunding the amount paid. Whether a refund is granted, and the amount and method of any refund, remain within the Company's final discretion, within a reasonable scope.

III. Exceptions Eligible for Refund

If any of the following circumstances apply, you may contact customer service to request a refund within 7 business days of discovering the issue:

Duplicate charges or billing errors: Where a system or payment processor technical issue results in you being charged twice or charged an incorrect amount.
Service failure: Where, due to a fault on the Company's systems, the service remains unusable after payment on a continuing basis, and the issue cannot be resolved even after troubleshooting by customer service.
Annual plans, within 7 days of activation, with no use of paid features: You may request cancellation and a full refund. Beyond 7 days, or if paid features have already been used (such as AI Smart Tagging, AI Topology, or AI Smart Conversation), no refund will be issued; however, you may still request cancellation of future renewals.

The Company will review such requests based on the information provided by the member and the Company's system records. If the review results are inconsistent with the member's statement (for example, if system records show the service was in fact used), the Company may deny the refund request.

IV. Circumstances Not Eligible for Refund

Refund requests arising from personal factors on the member's part (e.g., unfamiliarity with how to use the service, change of needs, or accidental purchase of the wrong plan).
Fees already incurred for the current billing period of service already used (for monthly plans, no refund will be issued for the portion of the current month already used).
Where a member's account is suspended or terminated due to violation of the Member Terms of Service (including but not limited to account misuse, unlawful use, or infringement of third-party rights), any fees already paid will not be refunded, and the Company reserves the right to seek damages from the member for related losses.
Where a member applies for a refund using forged, altered, or false information, or resubmits a refund request that has already been reviewed and denied.
Service disruptions caused by the member's own device, network environment, or third-party software compatibility issues.

V. Fees Related to Refunds

If a refund request is approved, transaction fees, cross-border fees, or other charges imposed by the third-party payment processor (NewebPay/藍新金流) or the card-issuing institution, which are not attributable to the Company, may not be refundable. The actual refund amount will be determined by the payment processor's actual processing outcome.

VI. Prevention of Abuse

The Company reserves the following rights to prevent abuse of the refund mechanism:

The Company may decline to process, or may require further proof for, repeated refund requests from the same member, the same business account, or accounts reasonably suspected to be related/affiliated.
For members who continue to use related service features after submitting a refund request, the Company may treat this as the member having waived that refund request, or may withdraw a refund that has already been approved.
The Company may suspend or terminate the account of any member found to have abused the refund mechanism, without any liability for compensation.

VII. How to Cancel Your Subscription

You may cancel your subscription through any of the following methods:

Member Center: Log in and click the "Cancel Subscription" button to cancel on your own.
Email customer service: info@supercard-scan.com (please provide your subscription account, plan name, and reason for cancellation)
Website contact form: https://supercard-scan.com/contact

Rules regarding cancellation:

Cancellations made through the Member Center are recorded by the system immediately; cancellations submitted via email or the contact form will be confirmed and responded to by the Company within a reasonable time after receipt (in principle, within 7 business days).
After cancellation, the service will remain active until the end of the current billing cycle and will not be terminated immediately.
Cancelling a subscription does not automatically trigger a refund; refunds are still subject to the exceptions set out in Section III of this Policy.
No charge will be made for the following billing cycle.

VIII. Refund Application Process

Please submit your refund request via email at info@supercard-scan.com or through customer service after the issue occurs, providing your subscription account, payment date, amount, and a description of the issue.
The Company will review the request and respond within 7–14 business days of receipt. The Company may request additional supporting information or explanation from the member if necessary, which may extend the review period accordingly.
Approved refunds will be returned to your original credit card or payment method within 7–14 business days; the actual time funds appear in your account depends on your card-issuing bank's processing.

IX. Limitation of Liability

The Company's obligations under this Policy are limited to the refund processing described above. Except for the refunds expressly provided for in this Policy, the Company's liability for any other damages arising from a member's subscription to or use of this service shall be governed by Article 9 ("Limitation of Liability") of the SuperCard Member Terms of Service.

X. Miscellaneous

The Company reserves the right to amend this Refund Policy as necessary. Any amendments will be posted on the official website and will take effect as of the date of posting. If you have any questions regarding this Policy, please feel free to contact us: